🔁 Return & Exchange Policy

Website: www.nktextline.shop
Business Name: Nk TEXT LINE
Contact Email: support@nktextline.shop

1. Eligibility for Return & Exchange

We want you to be happy with your purchase. If you’re not satisfied, you may request a return or exchange under the following conditions:

✅ Return/Exchange is applicable if:

• The product is unused and in its original condition.

• Tags and original packaging are intact.

• The request is made within 7 days of receiving the product.

🚫 Return/Exchange is not accepted if:

• The item has been worn, washed, or damaged after delivery.

• Tags or packaging are missing.

• It’s a final sale/clearance product marked as "non-returnable".

2. Return Window

• You must raise a return/exchange request within 7 days of delivery.

• After the 7-day period, no returns or exchanges will be accepted.

3. How to Initiate a Return or Exchange

To initiate a return/exchange:

1. Email us at support@nktextline.shop with:

   • Order number

   • Item(s) you want to return or exchange

   • Reason for return/exchange

   • Clear photos (if item is damaged or incorrect)

2. Our support team will verify your request within 24–48 hours.

3. If approved:

   • We’ll arrange a reverse pickup from your address (available in select pin codes).

   • If reverse pickup is not available, you’ll be asked to self-ship the item.

4. Exchange Policy

We offer free first-time size exchanges if:

• The size doesn’t fit

• The request is made within 7 days

• The item is in unused, original condition

If the required size is not available, you can opt for a refund or store credit.

5. Refund Policy

• Refunds are initiated only after we receive and inspect the returned product.

• Refund will be processed to the original payment method within 5–7 business days after approval.

• For Cash on Delivery (COD) orders, we’ll ask for your UPI or bank details.

🚚 Shipping charges (if any) are non-refundable.

6. Defective / Wrong Items

If you receive:

• A defective or damaged item

• A wrong product (wrong color, size, or style)

Please notify us within 48 hours of delivery with photos. We will replace the item or offer a full refund at no extra cost.

7. Cancellation Policy

• Orders can be cancelled within 6 hours of placing them or before they are shipped (whichever is earlier).

• Once shipped, cancellation is not possible.

8. Reverse Pickup & Shipping

• Reverse pickups are scheduled within 1–3 days of approval.

• If reverse pickup is not available in your area, you must self-ship the item to our return address.

• On successful return, we may refund self-shipping cost up to ₹80 (on valid proof).

9. Contact Us

For all return, refund, or exchange questions:

📧 Email: support@nktextline.shop
📱 WhatsApp: +91-8797243865
🕙 Hours: Mon–Sat, 10:00 AM – 6:00 PM IST